Trust & compliance
Payments, security & business details
Everything a customer, bank or payment provider needs to verify who we are, what we sell, how we charge, and how your data is protected at checkout.
Business details
Registered / trading name
AI Automation Agency
Trading as
AI Automation Agency
Business type
Digital products, software development and managed services
Operating model
Remote-first agency — digital delivery worldwide
Registered address
Remote-first — serving clients worldwide
Support email
hello@ai-automation-agency.com
Billing email
hello@ai-automation-agency.com
Support hours
Mon–Fri, 09:00–17:00
Billing currency
USD (US Dollar)
Website
ai-automation-agency.com
Policy last updated
October 2026
Company registration and VAT numbers are supplied to payment providers during onboarding and are available on request.
What we sell
AI systems & retainers
Chatbots, workflow automations and voice agents, billed as projects or monthly plans.
Builds & products
Websites, web apps and AI-powered products with fixed, written scopes.
Consulting
AI strategy sprints, roadmaps and ongoing advisory retainers.
We do not sell physical goods, firearms, adult content, gambling, cryptocurrency investments, pharmaceuticals or any restricted category. No cash-equivalent or high-risk products are offered.
Accepted payment methods
Card and bank payments are processed by licensed payment gateways. The gateway shown at checkout is the merchant of record for the transaction and appears on your bank statement alongside the agency name.
How checkout is secured
TLS everywhere
Every page and API call is served over HTTPS with modern TLS. No mixed content.
No card data stored
Card details are captured by the PCI-DSS compliant gateway. They never touch our servers.
3D Secure
Card payments are submitted with 3D Secure authentication where the issuer supports it.
Clear receipts
Every payment produces an emailed receipt with the amount, currency, product and date.
Billing, disputes & consumer rights
Recurring billing
Subscriptions renew automatically at the stated interval and price until you cancel. We email a receipt for every renewal.
Cancellation
Cancel any time from account settings or by emailing us. Cancellation stops all future charges immediately.
Refunds
14-day refund window on digital purchases that don't perform as described, with case-by-case reviews after that. See the refund policy.
Chargebacks
Contact us first — we resolve most issues within 2-3 business days and refund through the original gateway.
Fraud prevention
Suspicious orders are reviewed manually and may be cancelled and refunded before delivery.
Consumer law
Nothing in our policies limits your statutory consumer rights under the law that applies to you.
Need verification documents?
hello@ai-automation-agency.com
We respond to payment provider and bank requests within 1 business day.